Frequently Asked Questions

1. What is ReLens?

ReLens is a spectacle lens replacement service owned and operated by optical professionals with many years of experience. We replace your existing lenses with new, precision-made lenses while you keep the frames you already own.

2. How does the process work?

Simply place your order online, choose your lens options, and send us your glasses using our prepaid label. Once we receive your frames, we reglaze them and return them ready to wear.

3. Can you reglaze any type of frame?

We can reglaze most full-rim, semi-rimless, and rimless frames. If your frames are damaged or unsuitable, we’ll contact you before proceeding.

4. Do I need to send my prescription?

Yes. You can upload your prescription during checkout or send it to us after placing your order to ensure your lenses are made accurately.

5. How long does the service take?

Turnaround times vary depending on lens type, but most orders are completed and returned within a few working days after we receive your frames.